Docs/CHATBOT
Add Support Contacts for Escalation
Add support emails, phones, and links for human escalation.
Contact Rules
| Contact Type | Required | Format Rule |
|---|---|---|
| Support Emails | Yes | At least one valid email is required |
| Phone Numbers | Optional | If entered, must have at least 10 digits |
| Support Links | Optional | If entered, must start with http:// or https:// |
Recommended Pattern
text
Use clear labels in descriptions:- "Billing support"- "Technical escalation"- "Sales inquiries"This helps users reach the right team faster.